Terms and conditions for the sale of tickets for matches and events organized by or distributed through GNK Dinamo.
GNK Dinamo is the exclusive owner of all tickets for matches it organizes or participates in distributing. Every buyer, holder, and ticket user must comply with the Sales Conditions established by GNK Dinamo.
These conditions cover ticket usage, stadium entry regulations, behavioral rules at Maksimir Stadium, and compliance with applicable laws.
Ticket sales are personalized and require valid identification (personal ID, driver's license, or passport) at purchase.
GNK Dinamo discourages attendance by children under 5 years and requires those under 14 to be accompanied by parents or legal guardians. Personal data collection follows GDPR requirements.
Written complaints about products or services may be submitted to:
Only the individual whose personal data appears on the ticket as the holder can use it for stadium entry or exercise associated rights.
GNK Dinamo may conduct identity verification checks and can refuse ticket transfers except in exceptional circumstances with prior written consent.
Ticket holders assume full responsibility for their safety around the stadium and cannot re-enter with the same ticket if they exit.
Filming, recording, or transmitting match content is prohibited except for private, non-commercial purposes. Commercial use or internet publication requires written permission.
Ticket users are responsible for proper ticket use and must indemnify GNK Dinamo for any violations of these conditions or applicable laws.
GNK Dinamo reserves the right to change match schedules, dates, and venues due to unforeseen circumstances or security concerns.
Ticket holders may exchange for equivalent category seats or receive refunds if matches are rescheduled or cancelled. However, consumers cannot unilaterally rescind leisure service contracts based on scheduled dates.
In cases of force majeure, no refunds are provided.
Partial invalidity of these conditions does not affect other provisions' validity. All GNK Dinamo directives regarding stadium conduct and security requirements must be observed.
Visiting club supporters may purchase tickets for designated sectors (South stands sectors 1-2, West stand sector 10, boxes 8 and Kaptol).
Sales methods include: direct club agreements, free sales at designated points, and online sales depending on security assessments.
GNK Dinamo delivers agreed ticket quantities within 24 hours via registered mail or in person.
Visiting clubs must:
Purchasing is restricted to active GNK Dinamo members only, verified through valid membership cards or online entry. The club reserves rights to verify membership and refuse access for non-members.
Children (under 14) ticket sales require parental/guardian presence. All individuals under 14 attending supporter sections must be accompanied by parents or guardians, or purchase will be refused.
GNK Dinamo refuses sales to individuals with court-imposed stadium attendance bans or police-documented ticket resale involvement.
Entry may be refused for:
Online ticket sales occur at tickets.gnkdinamo.hr with identical personalized requirements as physical sales. Users are responsible for data accuracy with no subsequent modifications permitted.
Annual tickets purchased online require pickup at GNK Dinamo cashier with purchase confirmation. GNK Dinamo may suspend internet sales anytime for security/technical reasons.
Annual tickets grant access to all official home SuperSport HNL matches, Croatian Cup matches, the Croatian Super Cup (if at Maksimir), European qualification matches, and 4 group stage European competition matches.
Tickets are non-refundable and personalized. Individuals receiving attendance bans have their annual tickets cancelled without compensation.
Pricing and sale start dates are announced on gnkdinamo.hr.
GNK Dinamo provides free stadium access to wheelchair users in specially adapted spaces on the West stand lower area. Registration via https://osi.gnkdinamo.hr is mandatory before each match, requiring disability certification and valid ID scans.
Wheelchair accessibility capacity is 30 seats, distributed by application receipt order.
Season ticket holders or individual ticket purchasers with temporary injuries requiring mobility aids must contact [email protected] days before attending. Crutches and medical aids require prior GNK Dinamo approval.
GNK Dinamo maintains an accreditation system for security and organizational staff and permanent stadium users. Accreditations are non-transferable; misuse violates these terms and may result in damage claims.
Ticket holders must follow police, security, and stadium administration instructions and cooperate during identity verification or contraband searches.
Prohibited items include:
All promotional, commercial, political, or religious items are prohibited. Intoxicated or aggressive individuals may be removed.
Flags and Transparents: Maximum dimensions 100x200 cm. Prohibited content includes text/images promoting hatred or violence based on racial, national, regional, or religious grounds.
Megaphones/Loudspeakers: Usage requires 48-hour advance approval. Sound levels cannot exceed official stadium announcements.
Prohibited behaviors include:
Rule violators are sanctioned per these regulations and anti-disorder legislation. Force majeure may temporarily suspend certain provisions.
Definitions of key terms used in these conditions:
For questions about the terms of sale, please contact:
[email protected]GNK Dinamo, Ticket Sales Department, Maksimirska 128, 10000 Zagreb, Croatia